Building Customer Trust with Retention-Driven Emails
the field of marketing, the theory of relationship marketing is a major concept since stressing on building and maintaining long-term relationships with consumers. This concept emphasizes the significance of establishing personal relationships with customers since it might lead to loyalty, more satisfaction, and frequent purchases. Although the connection marketing theory draws a lot of attention and support, it is not without flaws. The too great emphasis of the connection marketing theory on customer relationships to the disadvantage of other important marketing elements is one critique of it. Gronroos (1997) argues that the theory of connection marketing overlooks other crucial elements such price and product quality and emphasizes too much on customer relationships. Consumers might thus provide additional components, such pricing, which comes first over initiatives towards connection development. This may cause problems. Moreover, some experts argue that the concept of relations